support Addonv1.0.0Real-time Telemetry
Ticket Read Receipts & Seen Tracker
Enterprise Read Receipts & Email Tracking Pixels for WHMCS Support
Bring WhatsApp and Slack-style 'Seen' transparency to your WHMCS support tickets. Know the exact second a client opens an email notification or views a ticket reply in the client portal, complete with IP address and device telemetry.
4.9 / 5(27 reviews)
|180+ Teams active deployments
|IonCube Loader v13+ Certified
whmcs.modulepark.com/admin/addonmodules.php?module=ticket-read-tracker
Live WHMCS Console
Core Engineered Capabilities
Client Portal read tracking on viewticket.php with instant WebSocket/AJAX logging
Invisible 1x1 transparent email notification tracking pixel for customer emails
Floating 'Seen' badge displayed directly above staff replies in WHMCS admin ticket view
Comprehensive telemetry: Timestamp, IP address, User-Agent, browser & view count
Read rate KPI dashboard showing average client open speed and engagement rates
Privacy-first configurable IP hashing for GDPR compliance
Eliminates operator confusion about whether clients have seen critical instructions
Select License Plan
Transparent Pricing
IonCube 13+
Annual License
12 months of automated updates, security patches, and SLA support.
$24
Billed annuallyAutomated 1-Click Updates
3 Free Automated Reissues / Year
7-Day Offline License Resilience
PHP 7.4 through PHP 8.4 Support
Instant Automated Provisioning via client.modulepark.comIonCube Loader 13+ Verified
System Engineering Matrix
Technical Specifications & Compatibility
Technical Specifications & System Requirements
Verified Enterprise GradePHP Runtime SupportRuns on PHP 7.4 through PHP 8.3 with continuous testing for PHP 8.4.
PHP 8.2 & 8.3 (PHP 8.4 via IonCube 14)
WHMCS CompatibilityVerified across all recent minor and major WHMCS core releases (7.8 — 9.0+).
WHMCS 8.0 - 8.11 & 9.0+
Encryption & Bytecode SecurityCompiled with official IonCube Loader v13+ toolchain for enterprise security.
IonCube Loader v13+ (Enterprise Encoded)
Offline Grace PeriodCryptographic token cache protects server provisioning during network maintenance.
7-Day Offline Verification Cache
Code ArchitectureStrict PSR-4/PSR-12 namespace compliance with dependency injection and clean hooks.
PSR-12 / Async Telemetry
Update Mechanism1-click automated updates directly inside WHMCS Admin via ModulePark Manager Hub.
1-Click Auto-Updater via ModulePark Hub
Release History
Changelog & Updates
v1.0.0Stable ReleaseSep 28, 2026
- Initial release of Ticket Read Receipts & Seen Tracker
- Dual tracking via email pixel and client portal session listener
- Floating admin seen timestamp badge with tooltip telemetry
Technical Inquiries
Frequently Asked Questions
If email images are blocked, the tracking pixel triggers as soon as they click the ticket link to view it in the WHMCS client portal, recording the portal visit with full device metadata.
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