Does it expose customer passwords or personal data to the AI?

No. The auditor includes a built-in pre-processing sanitizer that automatically strips credit card numbers, passwords, SSH keys, and custom regex patterns before sending prompt contexts to the LLM.

Can staff members see their own scores?

You can configure permissions so staff members only see their own personal coaching feedback, or restrict the dashboard strictly to support supervisors and C-level administrators.

automation Addonv1.4.0AI Inspection

AI Ticket Quality Auditor & SLA Inspector

Automated Daily AI Inspection of Staff Replies & 1-10 Helpfulness Scoring

Automatically scans daily support replies, analyzes whether operators actually understood and solved the customer's problem or merely gave evasive boilerplate responses, and generates executive quality leaderboards.

4.8 / 5(38 reviews)

85+ Support Teams active deployments

IonCube Loader v13+ Certified

whmcs.modulepark.com/admin/addonmodules.php?module=ai-ticket-auditor

Live WHMCS Console

AI Ticket Quality Auditor & SLA Inspector WHMCS Dashboard Screenshot

Core Engineered Capabilities

Automated end-of-day daily cron audit across all closed and answered tickets

Supports Google Gemini, Groq, OpenRouter, DeepSeek & Local Ollama models

1-10 objective rating with direct comparison between client inquiry and operator reply

Staff performance scorecard with average helpfulness rating and speed metrics

Direct 1-click jump from audit scorecard to WHMCS ticket view for supervisory review

Flags boilerplate excuses, brush-offs, and unresolved customer inquiries

Weekly executive email digest summarizing support department SLA quality

Customizable evaluation prompt rules for hosting, billing, and technical departments

Read Setup Documentation Check PHP & WHMCS Matrix

Select License Plan

Transparent Pricing

IonCube 13+

Monthly License

Flexible monthly subscription with cancel anytime policy.

$14

Billed monthly

Automated 1-Click Updates

3 Free Automated Reissues / Year

7-Day Offline License Resilience

PHP 7.4 through PHP 8.4 Support

Order License via Client Area

Instant Automated Provisioning via client.modulepark.comIonCube Loader 13+ Verified

System Engineering Matrix

Technical Specifications & Compatibility

Technical Specifications & System Requirements

Verified Enterprise Grade

PHP Runtime SupportRuns on PHP 7.4 through PHP 8.3 with continuous testing for PHP 8.4.

PHP 8.1, 8.2 & 8.3 (PHP 8.4 via IonCube 14)

WHMCS CompatibilityVerified across all recent minor and major WHMCS core releases (7.8 — 9.0+).

WHMCS 8.0 - 8.11+

Encryption & Bytecode SecurityCompiled with official IonCube Loader v13+ toolchain for enterprise security.

IonCube Loader v13+ (Enterprise Encoded)

Offline Grace PeriodCryptographic token cache protects server provisioning during network maintenance.

7-Day Offline Verification Cache

Code ArchitectureStrict PSR-4/PSR-12 namespace compliance with dependency injection and clean hooks.

PSR-12 / Clean Architecture

Update Mechanism1-click automated updates directly inside WHMCS Admin via ModulePark Manager Hub.

1-Click Auto-Updater via ModulePark Hub

Release History

Changelog & Updates

v1.4.0LatestOct 04, 2026

Added native support for DeepSeek V3 and Ollama local endpoints
Implemented automated PII regex redaction filter for server root passwords
Added department-specific grading criteria (Billing vs L1/L2 Technical)

Technical Inquiries

Frequently Asked Questions

You can plug in your own API keys for Google Gemini (Flash or Pro), Groq (Llama 3), DeepSeek V3, OpenRouter, or connect to an internal, self-hosted Ollama server on your private network without sharing any data externally.

Complementary Infrastructure