Setting Up AI Support Quality Audits (Gemini, Groq, DeepSeek)

Overview The AI Ticket Quality Auditor inspects answered support tickets daily at midnight (or upon custom schedule). It grades staff replies on an objective 1-10 scale based on whether the customer's root problem was actually addressed.

Supported AI Providers 1. **Google Gemini**: High throughput and cost efficiency using Gemini Flash. 2. **Groq Cloud**: Ultra-low latency Llama-3-70b inference. 3. **DeepSeek**: DeepSeek-Chat V3 for deep technical and code-level comprehension. 4. **Self-Hosted Ollama**: 100% private on-premise inference over your LAN (`http://10.0.0.5:11434`).

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Configuration Steps 1. Navigate to **Addons > AI Ticket Auditor > AI Settings**. 2. Choose your preferred AI Provider. 3. Enter your **API Key** (or Ollama Host URL). 4. **PII Masking Filter**: Ensure the PII sanitizer is toggled **ON**. This automatically scrubs: - Root / cPanel passwords matching pattern `password: ***` - SSH private keys and PEM blocks - Credit card numbers and bank details 5. Set your **Supervisory Notification Threshold**: Any ticket graded `4/10` or lower will automatically dispatch a summary alert to the Support Director.